Complaints are defined as any student, faculty, or staff concern regarding the school programs, services, or staff. A student, faculty member or staff member who has a concern about a school-related issue is encouraged to schedule a conference with the Academic Director to find resolution (if the issue is regarding grade disputes, please see procedures under “Academic Standards of Progress” in the most recent Academic Catalog). If the issue is not resolved to satisfaction through the conference, the student, faculty member, or staff member can file a formal complaint in writing with the Academic Director who will formally investigate the complaint, take appropriate action, and provide a written response to the individual by the 10th business day after the day the formal written complaint is received. Note: a conference with the Academic Director is not required before a student files a formal written complaint.
Complaints should be e-mailed to Complaints@ICCSonline.net. Additionally, individuals can call (210) 556-1697 to schedule a conference with the Academic Director.
Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.
Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with other relevant agencies or accreditors, if applicable.
Notification of Complaint to the Texas Higher Education Coordinating Board (THECB)
(Note: ICCS has received an exemption letter, based on being a religious studies program only, and is not regulated by the THECB).
After exhausting the College’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail to:
StudentComplaints@thecb.state.tx.us, or by mail to the Texas Higher Education Coordinating Board, College Readiness and Success Division, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions of the forms are not accepted.
All submitted complaints must include specific complaint forms and other documents which can be downloaded from the THECB website. For more information about the THECB complaint process and/or to download forms, please visit:
Notification of Complaint to the Texas Attorney General
After exhausting the grievance/complaint process through theCollege and Texas Higher Education Coordinating Board, students may initiate a complaint with the Texas Attorney General through the use of an online complaint form at:
or by sending the required forms (found on the same page as the online complaint form) by mail to:
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548